Terms of service

Agreement to Terms

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or purchase our products.

These Terms constitute a legally binding agreement between you and Veil by Arcane.

About Veil by Arcane

Veil by Arcane is an e-commerce business specializing in premium fragrances. We are committed to providing high-quality products and excellent customer service.

Eligibility

You must be at least 18 years old to purchase from Veil by Arcane. By placing an order, you represent and warrant that:

• You are 18 years of age or older
• You have the legal capacity to enter into this agreement
• You will use our products only for lawful purposes
• All information you provide is accurate and complete

Account Registration

Creating an Account

You may create an account to:

• Save your shipping and billing information
• Track orders
• View order history
• Receive exclusive offers

Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

Product Information and Orders

Product Descriptions

We strive to provide accurate product descriptions, including:

• Scent profiles and notes
• Volume and concentration
• Ingredients
• Usage instructions

However:

• Colors may vary slightly from images due to screen settings
• Scent experience is subjective and varies by individual
• We cannot guarantee you will have the same experience as described

Pricing

• All prices are in U.S. Dollars (USD)
• Prices are subject to change without notice
• The price at the time you place your order is the price you pay
• We reserve the right to correct pricing errors

Orders and Acceptance

When You Place an Order:

1. You submit an offer to purchase
2. We send an order confirmation email (this is NOT acceptance)
3. We accept your order when we ship the product
4. We reserve the right to refuse or cancel any order

We May Cancel Orders If:

• Products are unavailable
• Pricing or product information is inaccurate
• We suspect fraudulent activity
• Shipping address is incomplete or invalid
• Payment cannot be processed

If we cancel your order after payment, we will issue a full refund.

Payment

Accepted Payment Methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Payment Issues:

• If payment fails, your order will not be processed
• You are responsible for any fees charged by your bank or payment provider
• Multiple failed payment attempts may result in order cancellation

Shipping and Delivery

Shipping Options

We offer the following shipping methods:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Shipping times are estimates only and not guaranteed.

Shipping Costs

• Calculated at checkout based on destination and shipping method
• Free standard shipping on orders over certain amounts (U.S. only)
• International shipping rates vary by country

Delivery

Domestic Shipping (U.S.):

• We ship to all 50 states
• P.O. Boxes accepted for standard shipping
• Signature may be required for high-value orders

International Shipping:

• We ship to select countries
• Customer is responsible for customs duties, taxes, and import fees
• Delivery times vary by country and customs processing
• We are not responsible for customs delays or seizures

Tracking: You will receive a tracking number via email when your order ships. Track your order through the carrier's website.

Shipping Address:

• Ensure your shipping address is accurate and complete
• We are not responsible for orders shipped to incorrect addresses
• Address changes after shipping may not be possible

Risk of Loss

All items are shipped FOB shipping point. Risk of loss and title pass to you upon delivery to the carrier.

Undeliverable Packages

If a package is returned to us as undeliverable:

• You may be charged for reshipping
• If you do not respond within 30 days, we may dispose of the product and issue no refund

Returns, Refunds, and Exchanges

For detailed information, see our Refund Policy page. Key points:

30-Day Money-Back Guarantee

We offer a 30-day satisfaction guarantee from the date of delivery.

You May Return Products If:

• You are unsatisfied with the product
• The product is defective or damaged
• You received the wrong product

Return Conditions:

• Bottle must be at least 80% full
• Original packaging preferred but not required
• Product must be in resalable condition

Non-Returnable Items:

• Products purchased more than 30 days ago
• Products used or nearly empty
• Products without proof of purchase

Refund Process

1. Contact us at returns@veilbyarcane.com to initiate a return
2. We provide return instructions and address
3. Ship the product back to us (you are responsible for return shipping costs)
4. We inspect the return upon receipt
5. Refund is processed within 5-7 business days

Refund Method:

• Issued to original payment method
• Shipping costs are non-refundable (except for our error)
• Original shipping costs not refunded unless product was defective

Exchanges

We do not offer direct exchanges. To exchange a product:

1. Return the original product for a refund
2. Place a new order for the replacement product

Product Use and Safety

Intended Use

Veil by Arcane products are:

• Intended for external use only
• Cosmetic fragrances for personal use
• Not intended to diagnose, treat, cure, or prevent any disease

Safety Warnings

Before Use:

• Perform a patch test on a small area of skin
• Discontinue use if irritation or redness occurs
• Avoid contact with eyes; if contact occurs, rinse thoroughly with water
• Keep out of reach of children and pets

Allergies and Sensitivities:

• Some individuals may have allergic reactions to fragrance ingredients
• Review ingredient lists before purchasing if you have known allergies
• Consult a physician if you have concerns about skin sensitivity

Storage:

• Store in a cool, dry place away from direct sunlight
• Keep cap tightly closed when not in use
• Do not expose to extreme temperatures

We Are NOT Liable For:

• Allergic reactions or skin irritation
• Misuse of products contrary to instructions
• Use by individuals under 18
• Damages resulting from improper storage

Intellectual Property Rights

Our Trademarks and Content

All content on our website is owned by or licensed to Veil by Arcane, including:

• Veil by Arcane name and logo
• Product names and descriptions
• Website design and layout
• Photography and graphics
• Written content and copy

Copyright and Trademark Protection: These materials are protected by U.S. and international copyright and trademark laws.

Your License to Use

We grant you a limited, non-exclusive, non-transferable license to:

• Access and view our website for personal shopping purposes
• Download and print order confirmations and receipts

You May NOT:

• Reproduce, distribute, or display our content without permission
• Use our trademarks or branding without authorization
• Create derivative works based on our content
• Use our website for commercial purposes
• Copy product descriptions or images for resale purposes

User-Generated Content

If you submit reviews, photos, or other content:

Prohibited Uses

You agree NOT to use our website or services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit viruses or harmful code
• Attempt to gain unauthorized access to our systems
• Use automated systems (bots, scrapers) to access the site
• Impersonate Veil by Arcane or its representatives
• Submit false or fraudulent orders
• Engage in any activity that disrupts our services
• Resell our products commercially without authorization
• Reverse engineer our products or formulations

Violation of these prohibitions may result in:

• Account termination
• Order cancellation
• Legal action
• Reporting to law enforcement

Disclaimers and Limitations of Liability

Product Disclaimers

Individual Results Vary: Fragrances interact differently with individual body chemistry. Longevity, sillage, and scent profile may vary from person to person.

No Guarantees: We do not guarantee that:

• You will achieve the same results described by other customers
• The product will last a specific duration on your skin
• You will receive compliments or specific reactions from others
• The scent will match your expectations

As Is Basis: Products are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, including:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement

Website Disclaimers

We do not warrant that:

• Our website will be error-free or uninterrupted
• Defects will be corrected
• Our servers are free from viruses or harmful components
• Information on the site is always accurate or complete

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Veil by Arcane, its owners, employees, and affiliates SHALL NOT BE LIABLE for:

Specific Limitations:

• We are not liable for damages exceeding the amount you paid for the product
• We are not liable for shipping delays caused by carriers
• We are not liable for customs issues or international shipping problems
• We are not liable for allergic reactions or skin sensitivities
• We are not liable for third-party actions (payment processors, shipping carriers)

Basis of the Bargain: These limitations are fundamental to our agreement. Without these limitations, our products would cost significantly more.

State-Specific Rights: Some states do not allow limitations on implied warranties or exclusion of consequential damages. In such states, the above limitations may not apply to you.

Indemnification

You agree to defend, indemnify, and hold harmless Veil by Arcane, its owners, employees, and affiliates from any claims, damages, liabilities, costs, or expenses (including reasonable attorney's fees) arising from:

• Your use of our products
• Your violation of these Terms
• Your violation of any law or third-party rights
• Any content you submit
• Your negligence or willful misconduct
• Claims arising from your resale of products (if unauthorized)

Dispute Resolution and Governing Law

Informal Resolution

Before filing any legal action, you agree to contact us at legal@veilbyarcane.com to attempt to resolve the dispute informally. We will work in good faith to resolve issues within 60 days.

Arbitration Agreement

Binding Arbitration: If informal resolution fails, you agree that disputes will be resolved through binding arbitration rather than in court.

Arbitration Rules:

• Governed by the Federal Arbitration Act
• Conducted by the American Arbitration Association (AAA)
• AAA Consumer Arbitration Rules apply
• Arbitrator's decision is final and binding

What Can Be Arbitrated: All disputes related to these Terms, your use of our website, or your purchase of products.

Exceptions to Arbitration:

• Small claims court actions (under $10,000)
• Injunctive relief to protect intellectual property
• Disputes that cannot be arbitrated by law

Location: Arbitration will be conducted in Volusia County, Florida unless otherwise agreed.

Costs: Each party pays their own attorney's fees unless the arbitrator awards fees to the prevailing party.

Class Action Waiver

You Agree:

• To bring claims only in your individual capacity
• Not as a plaintiff or class member in any class action or representative proceeding
• Not to join your claim with others in a class action

If Class Action Waiver Is Unenforceable: The arbitration agreement is void, and the dispute will be heard in court.

Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Jurisdiction and Venue

If arbitration does not apply, you agree that:

• Exclusive jurisdiction lies with state and federal courts in Volusia County, Florida
• You consent to personal jurisdiction in these courts
• You waive any objection to venue in these courts

Modifications to Terms

We reserve the right to modify these Terms at any time.

How We'll Notify You:

• Post updated Terms on this page with a new "Effective Date"
• Material changes may be highlighted on the website
• For registered customers, we may send email notification

Your Continued Use: Continued use of our website or placement of orders after changes constitutes acceptance of the updated Terms.

Review Regularly: We encourage you to review these Terms periodically to stay informed of any changes.

Termination

Our Right to Terminate

We may, in our sole discretion:

• Suspend or terminate your account at any time
• Refuse service to anyone for any reason
• Cancel orders if we suspect fraud or violation of Terms

Effect of Termination

Upon termination:

• Your right to use our website and services ends immediately
• We may delete your account and information
• Outstanding orders may be canceled and refunded
• You remain liable for any obligations incurred before termination

Survival

Sections that by their nature should survive termination will continue to apply, including:

• Payment obligations
• Disclaimers and limitations of liability
• Indemnification
• Dispute resolution
• Intellectual property provisions

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and Veil by Arcane regarding use of our website and purchase of our products.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction, including to an acquirer of our business.

Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor disputes
• Pandemics or public health emergencies
• Internet or utility failures
• Supplier or shipping carrier failures

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

Electronic Communications

You consent to receive electronic communications from us, including:

• Order confirmations
• Shipping notifications
• Account updates
• Marketing emails (with your consent)

Electronic communications satisfy any legal requirement that communications be in writing.

Contact Information

Questions about these Terms of Service?

Response Time: We aim to respond to inquiries within 5-7 business days.